Protected product groups
The warranty applies to core armor products when failure is caused by a manufacturer defect under normal use.
- Hard ballistic plates
- Soft armor inserts
- Tactical armor carriers
- Bulletproof vests
Shield Defence Solution
Guarantee
Policy
Shield Defence Solution products are covered by a 10-Year Limited Warranty against defects in materials and workmanship under normal use.
Clear coverage. Clear process.
10 years
Limited warranty
7–10 days
Claim processing
Warranty overview
What this policy is designed to cover
If a product fails under normal use due to a manufacturing defect, Shield Defence Solution will repair or replace it after review of the submitted claim materials.
Proof of purchase and defect documentation are required for claim review.
01 — What's covered
Products covered by the warranty
Our warranty covers manufacturer defects in materials or workmanship for 10 years from the original date of purchase.
02 — What's not covered
Situations excluded from the warranty
The limited warranty does not apply to damage or failure caused by misuse, neglect, unauthorized modification or external destructive events.
Common exclusions
The warranty does not apply where failure results from external damage, improper care or unauthorized changes.
- Normal wear and tear
- Misuse, abuse, or neglect
- Improper storage or maintenance
- Unauthorized modifications
- Damage caused by accidents, fire, or acts of war
03 — Replacement process
How a warranty claim works
To begin a claim, contact support with proof of purchase and photos or videos showing the defect. We review each case and confirm the next step.
01
Contact support
Send proof of purchase and clear photos or videos of the defect to the support team.
02
Claim review
We review the submitted materials and confirm whether the claim is approved under the warranty terms.
03
Replacement or inspection
If approved, we arrange replacement at no cost. In some cases, the original item may be requested for inspection.
Turnaround time
Most warranty claims are processed within 7–10 business days after receiving the required information. In some cases, the original item may need to be returned for inspection before replacement.
04 — Contact
Start your claim
To start a claim, email support@shielddefencesolution.com or use the live chat at the bottom of the page.